Store Policies/Shipping Info
Welcome to Pets With Style Boutique™, where we can help you Unleash Your Pet's Style™. We carry Quality Boutique items for both you and your pet, whether it's to pamper your favorite Diva or just show your Love of Dogs, or support your favorite NCAA or NFL team. We carry many Personalized collars and harnesses and will continue to grow this line as "Personalized" is always in style. Here at Pets With Style Boutique we search for quality items at reasonable prices so you don't have to...We'll also help you keep up with the latest trends. We hope you enjoy shopping with us where you'll always find great friendly customer service. Bookmark us and check back often as we continue to add new products for you and your beloved pet!
We love Made in the USA products. Thank you for Supporting Small Businesses!
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected:
Name Shipping/Billing Address, Email address, and Phone number
How That Information Is Used:
At Pets With Style Boutique™ we take your privacy very seriously. We do not disclose personal information we collect to third parties for the purpose of allowing them to direct market their products and services. We engage third party contractors to perform services for us, which necessitates the contractor receiving whatever pertinent information is required. For example, shipments require your name and address. In these situations, we prohibit the third party contractor from using your personal information about you except for the specific purpose for which we supply it.
We welcome online communication from our Buyers! We have so many wonderful Customers around the U.S. and worldwide. We will reply to you per email usually same day depending on when you have contacted us. We are on the Mountain Time Zone. Please contact us with any questions, concerns or let us know of any items you'd like to see us carry. We give personalized friendly service and are the "Store with Heart" so please contact us anytime! For your convenience and ours, email is preferred. We rarely have time to return phone calls and that's how we keep our prices reasonable.
By email: email@example.com
By standard mail: Our return address will be on your packing slip
By phone Voicemail only: 754-444-PWSB, 754-444-7972 (between 9am and 5pm Mountain M-Fri) This is Voicemail only as our business model is an online business not an over the phone catalog business and the best and quickest way to reach us is by email, as I check our email throughout the day and can do so when the embroidery machine is running, rather than returning phone calls. Emails are more clear and no room for miscommunication as well as I can return them during down time...this is how I keep prices reasonable.
Please send your pet photos to us at: firstname.lastname@example.org so that we can post them on our website, in a listing, and/or on our Facebook page. We especially love to see pics of your pets in one of our items! We love to recognize our customers! As our website develops we hope to have special offers as well as coupon codes through our Facebook page as well as for those that send pics so check with us often and friend us on Facebook, and follow us on Pinterest and Twitter (DoggieBling).
Check your order and Tracking: With your email address and order # you can double check your order and tracking. We ship USPS. Many times customers choose the wrong drop down menu item and don't realize it until they receive their item. This way you can double check what you've ordered as well as check on the tracking info. Custom Embroidered items are not returnable due to incorrect size or incorrect information that you've given us. We do discount another item if you've made a mistake.
Payment is due at the time of order. Please contact us with any questions. All payments are currently securely processed through PayPal™. We do not process any credit card payments ourselves nor do we take credit card payments over the phone. You do not have to have a PayPal™ account to pay using PayPal™ as Paypal lets you proceed to pay with a credit card and/or echeck. Echeck payments are not immediate payments so items paid by echeck will not be shipped until the echeck payment has cleared...typically 2-5 business days in the US, longer for our Int'l customers.
Refunds: When you return an item for a refund we will process the refund through Paypal as they process all of our payments and refunds. Paypal will issue a refund back through the payment source that you used to pay...ie if you paid through your paypal account the refund would go back to your paypal account, if you paid by credit card the refund would be issued as a credit back to the credit card you used to pay, if you paid by echeck paypal would refund the amount back to your bank account. Due to the Personalized nature, Custom Embroidered items are NOT returnable for an exchange or refund due to the wrong size or giving us incorrect information. We do give a discount on another item if you've purchased an incorrect size or given us incorrect information.
Shipping: Please always check our Home Page for any Updates or Notices on shipping delays, or if on Vacation Mode which means that purchase buttons are removed.
We ship in stock items within 1-2 business days, personalized items and custom embroidered items may take 4-5 business days before shipping depending on our backlog. We will contact you if your item takes longer. Special order items may take 3-4 additional business days to up to 1-2 weeks depending on the supplier. We try to notate that in the listing if an item is a special order and estimate the time it may take. Some items may ship directly from the manufacturer or distributor so may take additional time and your order may come in more than one shipment. We will contact you if any item is delayed and will always offer a refund if you choose not to wait for an item. Also some of our items ship directly from the manufacturer which is noted in the listing.
In stock items are shipped USPS First Class mail and USPS Priority Mail depending on weight and your choice at checkout. Items shipped per our distributors may be shipped Parcel Post, First Class, Priority or UPS. If you need Expedited Shipping options please contact us prior to paying. If you have any questions about shipping, please contact us prior to paying. If you need a rush on an order please contact us prior to purchase.
Shipping in USA & Puerto Rico based on Purchase Subtotal Amounts:
USPS First Class Mail & Priority Mail (New postal rate increases as of Jan 2017)
USPS pricing proposal beginning on January 17th, 2016 shows Priority Mail International prices will increase.
All International packages are shipped USPS Priority Int'l. You may request First Class Int'l but it does not include insurance or tracking. Priority Int'l prices start at $26.95. Buyer is responsible for all customs, duties, postage and/or taxes. We have been shipping worldwide since 2007 and have many wonderful customers throughout Canada, Europe, and Australia. Shipping to Int'l countries can take anywhere from 6 days to up to 4wks depending on Customs in your country and the method of shipping. Please contact us prior to paying with any questions and a quote. We will have a customs #, proof of acceptance by the USPS but our responsibility ends there. USPS provides tracking when shipped Priority Int'l as well as delivery confirmation. Please contact us with any questions before paying at email@example.com
Returns for Refunds and Exchanges:
We have been selling most of our products for over 5yrs and stand behind all of our products as long as they are used as intended. If you feel you have received the wrong item or an item that is defective please contact us right away at firstname.lastname@example.org so that we can address any of your issues.
If you need to return an item for exchange or refund for any reason please contact us first at email@example.com. Returns and Exchanges need to be shipped back to us within 14 days of buyer receipt in the same New Unused Condition that you received it, with any tags still attached and in the original packaging. Any clothing must be returned free of dog hair or a 20% restocking fee will apply. Buyer is responsible for all shipping costs for any returns or exchanges unless of course we have shipped a wrong item or a wrong size. Exchanges are for in stock items only. Refunds will be processed back through Paypal. For exchanges an invoice will be sent through paypal to you for the return shipping back to you after the item has been received by us for exchange. Due to the personalized nature Custom embroidered items may not be returned or exchanged due to the wrong size. However, we do give a discount on a second item if you have purchased the wrong size on your Custom Embroidered item. In that case please contact us for the discount coupon code.
We cannot emphasize enough how important measuring your pet is and comparing to the measurements of each item you are ordering. Manufacturers do not all size alike. Even our private label items are not all sized alike because they are not all made by the same manufacturer.
Please measure your pet and compare to sizing charts in listings or contact us with sizing questions prior to purchase to ensure a proper fit and to reduce the need to return or exchange an item. All dogs are not sized a like just like humans, and there is no standard sizing in the Pet Industry unfortunately. Also please check our Sizing page for help as well. Your dog's neck and chest measurements as well as neck to tail length are typically the most important. Breeds and weight are typically good places to help you start with sizing but should not be solely relied upon. Due to the personalized nature Custom embroidered items may not be returned or exchanged due to the wrong size. However, we do give a discount on a second item if you have purchased the wrong size on your Custom Embroidered item. In that case please contact us for the discount coupon code.
Copyrights and Trademarks:
The Pets With Style Boutique logo is a trademark and cannot be reproduced without written permission. All graphic elements, copy, images and logos are the property of Pets With Style Boutique™ and cannot be reproduced without written permission.
This site is hosted by ShoppePro, the shopping cart is Mal's Ecommerce, and payments are processed through PayPal™... this includes the store pages, ordering system, and order data to automatically collect order information but that information may only be used in the aggregate. Please see their privacy policies for further information.